Terms of Service
Last updated: February 2026
1. Acceptance of Terms
By accessing or using Mandirlok, you agree to be bound by these Terms of Service. If you do not agree, please do not use our platform. We reserve the right to modify these terms at any time, and continued use of the platform constitutes acceptance of any changes.
2. Use of Platform
Mandirlok is a platform that facilitates the booking of online poojas and chadhava offerings performed by verified pandits at partner temples. You agree to:
- Provide accurate information in sankalp details (name, gotra, etc.)
- Not misuse the platform for any illegal or harmful purpose
- Maintain the confidentiality of your account and OTP codes
- Not attempt to disrupt or harm the platform infrastructure
3. Payments
All payments are processed securely through Cashfree. We accept UPI, credit/debit cards, and net banking. Prices are displayed in Indian Rupees (₹) and are inclusive of all applicable charges. Mandirlok does not store your payment card details.
4. Cancellation & Refund Policy
Full Refund: Cancellation more than 24 hours before the scheduled booking date qualifies for a 100% refund.
No Refund: Cancellations within 24 hours of the scheduled booking date are not eligible for refunds, as pandit preparation has already begun.
Technical Failure: If a pooja cannot be performed due to technical issues on our side, a full refund will be issued within 5-7 business days.
5. Video Delivery SLA
Mandirlok commits to delivering your pooja video link via WhatsApp within 2 hours of the pooja completion. Videos are hosted on secure cloud storage and remain accessible for 30 days from delivery. We are not responsible for WhatsApp delivery issues caused by the recipient's account settings.
6. Pandit Services
All pandits on our platform are verified. However, Mandirlok acts as a facilitator and is not directly responsible for the specific mantras or rituals performed. Pandits follow traditional methods appropriate for each pooja type.
7. SMS/WhatsApp Communication & Consent
By providing your phone number and explicitly checking the unchecked consent checkbox on our booking or checkout forms, you agree to receive transactional SMS and WhatsApp messages from Mandirlok for booking confirmations, pooja reminders, priest updates, and live pooja links. Consent is never pre-selected and no messages are sent without explicit user action.
Communication Consent — Must Be Manually Checked
(Checkbox is unchecked by default. You must actively opt in.)
Opt-In: Users must manually check the unchecked consent checkbox on the booking/checkout page. The checkbox is never pre-selected. No messages are sent without this explicit action.
Opt-Out: You can cancel the SMS/WhatsApp service at any time. Just reply STOP to any message we send.
Help: For assistance, reply HELP to our messages or contact our support team.
Message Types: Booking confirmations, pooja reminders, pandit/priest assignment updates, and live pooja video links.
8. Contact
For any questions regarding these terms, please contact us.